Rofaz Legal Center

Effective date: July 19, 2026  |  Last updated: July 19, 2026

1. Definitions

“Rofaz,” “we,” “us,” and “our” mean Rofaz Limo Services LLC, together with its parents, subsidiaries, affiliates, officers, directors, employees, contractors, agents, service providers, successors, and assigns, as applicable.

“Platform” means the Rofaz mobile applications, websites, APIs, dispatch tools, driver tools, rider tools, passenger display, reservation system, payment features, communications, maps, routing, support channels, software, content, data, and related services.

“User” means any person who accesses or uses the Platform, including riders, passengers, account holders, drivers, applicants, and visitors. “Rider” means a person who requests, schedules, pays for, manages, or receives transportation services through the Platform. “Driver” means an independent transportation provider who uses the Platform to receive, accept, perform, or manage ride opportunities.

“Ride” means a requested, scheduled, accepted, canceled, completed, or attempted transportation service arranged through the Platform. “Applicable Law” means all federal, state, local, municipal, airport, transportation, insurance, tax, accessibility, privacy, consumer-protection, employment, safety, and other laws, rules, regulations, ordinances, permit conditions, and orders that apply to Rofaz, a User, a Driver, a Ride, a vehicle, a location, or the Platform.

2. Acceptance, Eligibility, and Electronic Communications

2.1 Binding agreement

These terms are a binding agreement between you and Rofaz. You accept these terms when you create an account, click or tap acceptance, request or accept a Ride, drive using the Platform, access the Platform, or continue using the Platform after we post or send updated terms. If you do not agree, you may not use the Platform. When you tap “I Agree” or check the acceptance box, we record the date, time, document version, and platform of your acceptance, and this record is evidence of your agreement to the version of these terms in effect at that time (see Section 2.4).

2.2 Age and authority

You must be at least 18 years old and legally capable of entering into a binding contract. If you use the Platform for a company or other organization, you represent that you are authorized to bind that organization, and “you” includes that organization.

2.3 Accurate information and account security

You must provide accurate, current, and complete information and keep it updated. You are responsible for all activity under your account, device, phone number, email, login credentials, payment method, and driver credentials. You must promptly notify Rofaz of unauthorized access, compromised credentials, incorrect profile information, payment errors, license or insurance changes, or safety concerns.

2.4 Electronic signatures and notices

You consent to transact electronically with Rofaz. Electronic signatures, clickwrap acceptance, text-message consent, in-app acknowledgments, and electronic records have the same legal effect as paper records and handwritten signatures to the fullest extent permitted by law. Rofaz may provide notices through the Platform, email, SMS, push notification, account message, website posting, or any other lawful method.

2.5 Additional terms

Some features, promotions, cities, service categories, driver programs, airport operations, vehicle classes, subscription plans, or business accounts may have additional terms. If additional terms conflict with these terms, the additional terms govern for the specific feature or program unless they state otherwise.

3. Platform Role; No Transportation Guarantee

3.1 Technology platform

Rofaz provides technology that helps Users and Drivers connect, schedule, communicate, route, estimate prices, process payments, maintain records, and support safety and compliance. Unless a separate written agreement signed by Rofaz states otherwise, Drivers are independent transportation providers and are not employees, agents, partners, legal representatives, or joint venturers of Rofaz.

3.2 No guaranteed service, availability, route, timing, or price estimate

Rofaz does not guarantee that a Driver or Ride will be available, accepted, completed, on time, uninterrupted, error-free, or suitable for a particular purpose. ETA, route, distance, toll, fare, availability, and matching information may be estimates and may be affected by traffic, weather, closures, detours, driver decisions, airport rules, map-provider data, service-area limits, payment authorization, fraud controls, safety review, and technical issues.

3.3 Transportation, airport, and service-area compliance

Rofaz may limit, suspend, decline, cancel, or modify Platform availability by city, state, airport, vehicle type, driver status, compliance status, insurance status, payment status, safety status, or operational need. Rofaz may require Drivers to satisfy additional requirements before accepting rides in particular jurisdictions, airports, ports, venues, or regulated service areas.

3.4 No emergency, medical, law-enforcement, or essential-services use

The Platform is not an emergency service, ambulance service, medical-transport service, law-enforcement service, or guaranteed essential transportation service. For emergencies, crimes, immediate safety threats, medical issues, or accidents, call 911 or local emergency services first.

4. Rider Terms

4.1 Ride requests and reservations

Ride requests and reservations are not guaranteed unless and until they are accepted and confirmed through the Platform. A Driver may accept, decline, cancel, or be reassigned in accordance with Platform rules and Applicable Law. Rofaz may cancel, modify, reassign, restrict, or refuse a Ride for safety, payment, fraud-prevention, availability, weather, operational, legal, airport, or service-area reasons.

4.2 Rider conduct and safety

Riders and their guests must act lawfully, safely, and respectfully. Riders must use seat belts, avoid distracting the Driver, avoid unsafe or abusive conduct, comply with lawful Driver safety instructions, provide accurate pickup and drop-off information, be ready at pickup, and avoid conduct that may damage a vehicle or endanger any person.

4.3 Guests, minors, and responsibility for passengers

The account holder is responsible for all passengers and guests connected with the Ride, including their conduct, safety obligations, payment obligations, damage, cleaning, lost items, and policy violations. Unaccompanied minors may not use the Platform unless Rofaz expressly offers and authorizes a service designed for that purpose and all required consents and legal requirements are satisfied.

4.4 Prohibited rider conduct

Riders may not use the Platform or a Ride for illegal activity, harassment, discrimination, threats, violence, assault, fraud, theft, evasion of payment, stalking, unsafe behavior, intoxicated misconduct, weapons misuse, drug activity, unlawful transport of people or property, unauthorized commercial use, or transport of prohibited, hazardous, illegal, or unusually dangerous items.

4.5 Lost items

Rofaz and Drivers are not responsible for lost, stolen, damaged, or delayed personal items except where liability cannot legally be limited. Rofaz may help facilitate return of an item but does not guarantee recovery. Riders may be charged reasonable return, shipping, cleaning, or administrative fees where permitted by law.

4.6 Cleaning, damage, and misconduct charges

To the fullest extent permitted by law, Riders are responsible for cleaning, repair, replacement, towing, downtime, administrative, chargeback, collection, and legal costs caused by the Rider or the Rider’s guests. Rofaz may charge the Rider’s payment method, withhold credits, seek reimbursement, or pursue other remedies for amounts owed. Damage and cleaning charges are based on documented evidence such as photographs and Driver reports submitted promptly after the trip; Riders will be notified of the charge and may dispute it by contacting support@rofaz.co.

4.7 False Reports and Refund Abuse

Submitting a report, complaint, safety claim, damage claim, lost-item claim, accessibility claim, or chargeback that you know to be false or misleading is a material breach. Rofaz may deny or reverse related refunds and credits, recover amounts already refunded, suspend or terminate the account, and report the conduct to payment networks or law enforcement. Users agree to cooperate in good faith with Rofaz’s review of any payment dispute, including responding to reasonable requests for information, and acknowledge that Platform records, including GPS trip records, may be used to evaluate disputes.

5. Driver Terms, Safety, Insurance, and Compliance

5.1 Driver addendum

This Section 5 applies to all Drivers and driver applicants. It supplements the rest of these terms and any separate driver agreement, onboarding notice, insurance notice, city-specific addendum, airport rule, payout schedule, rate card, or compliance requirement. If a signed driver agreement conflicts with these online terms, the signed agreement controls for that conflict unless it states otherwise.

5.2 Independent business relationship

Drivers use the Platform as independent transportation providers operating their own transportation services. Drivers control their schedule, availability, acceptance or rejection of ride opportunities, routes to the extent permitted by law and rider preferences, vehicle maintenance, business expenses, and legal compliance. Nothing in these terms creates an employment, agency, franchise, joint-venture, fiduciary, or partnership relationship, except to the extent a court or regulator determines otherwise under non-waivable law.

5.3 Licenses, permits, approvals, and background eligibility

Drivers must maintain all licenses, permits, approvals, background-check eligibility, vehicle inspections, registrations, trade dress or identifying-marker requirements, airport credentials, service-area permissions, tax records, and other requirements applicable to each jurisdiction where they use the Platform. Drivers must immediately stop accepting ride opportunities and notify Rofaz if any required license, permit, registration, insurance, inspection, approval, or eligibility status expires, is suspended, is revoked, becomes inaccurate, or is otherwise not valid.

5.4 Vehicle standards and safe operation

Drivers are solely responsible for maintaining a safe, clean, lawful, roadworthy, properly registered, and properly insured vehicle. Drivers must obey traffic laws, avoid distracted or impaired driving, comply with speed and parking rules, safely load and unload passengers and baggage, follow airport and venue rules, and use reasonable judgment to prevent accidents, injuries, property damage, and unsafe conditions.

5.5 Insurance

Drivers represent and warrant that they maintain all insurance required by Applicable Law and by Rofaz, including any insurance required for transporting passengers for compensation, operating through a digital network, or providing prearranged rides. Drivers must provide accurate proof of insurance on request and must not use the Platform if insurance is missing, lapsed, excluded, insufficient, or invalid. Insurance coverage is governed exclusively by the applicable policy wording, limits, exclusions, deductibles, endorsements, claim determinations, and law. Rofaz does not create, expand, guarantee, or replace insurance coverage by displaying these terms, facilitating a Ride, collecting a fare, or providing support.

5.6 Accidents, incidents, citations, and claims

Drivers must promptly report accidents, injuries, unsafe incidents, insurance notices, citations, police reports, regulatory inquiries, rider complaints, service-animal or accessibility complaints, vehicle damage, payment disputes, and threatened or actual claims to Rofaz and the applicable insurer, law-enforcement agency, or regulator as required. Drivers must cooperate with Rofaz, insurers, investigators, law enforcement, regulators, claim handlers, and attorneys in good faith.

5.7 Driver payments, taxes, expenses, and records

Drivers are responsible for their own taxes, expenses, equipment, fuel, maintenance, insurance, permits, phone, data, vehicle financing, and records unless a written agreement states otherwise. Rofaz may issue tax forms, payout records, and account statements as required by law. Driver payouts may be subject to holds, offsets, reversals, chargebacks, refunds, adjustments, compliance review, fraud review, legal process, or amounts owed to Rofaz.

Tips are always voluntary. Drivers may not demand or pressure tips, condition service, conduct, or ratings on tipping, or represent that a tip is required, including through in-vehicle displays.

5.8 No substitution without authorization

A Driver may not allow another person to use the Driver’s account, accept rides, drive under the Driver’s credentials, use the Driver’s vehicle approval, or impersonate the Driver. Rofaz may require identity checks, document updates, identity verification, location checks, vehicle verification, or other safeguards.

5.9 Fare Recording, Platform Fees, and Location Integrity

Drivers must record every fare, tip processed through the Platform, and cash or QR payment in the Platform truthfully and at the time of collection. Collecting payment for a Platform-arranged Ride without recording it, soliciting off-Platform payment, misusing cancellation, no-show, waiting-time, or extras charges, or misrepresenting arrival, waiting, trip route, or trip status is a material breach. Drivers acknowledge that the Platform records device location and trip movement during driver activity, including route traces during trips, and that Rofaz may use this data to verify arrivals, waiting, routes, fares, fees, and disputes. Rofaz may withhold, offset, reverse, or recover payouts and fees connected to suspected fraud or unrecorded collections under Sections 5.7 and 7.3, may suspend or terminate access without notice, and may report fraud to payment networks, insurers, or law enforcement.

5.10 Ratings and Quality Standards

Rider ratings, feedback flags, cancellation rates, and safety reports are part of the Platform’s quality system. Continued Driver access may be conditioned on maintaining quality standards communicated by Rofaz, and accounts may be automatically suspended pending review when ratings or flags fall below thresholds. No User or Driver may manipulate ratings, including by creating or using fake accounts, offering or demanding anything of value for a rating, rating themselves, or retaliating through ratings. Rofaz may investigate, adjust, or remove ratings it determines to be fraudulent, manipulated, or in violation of these terms.

6. Accessibility, Service Animals, and Non-Discrimination

6.1 Equal access

Rofaz is committed to safe, respectful, and non-discriminatory access. Users and Drivers may not discriminate, harass, deny service, cancel, surcharge, retaliate, or provide inferior service based on race, color, religion, national origin, sex, pregnancy, sexual orientation, gender identity, disability, age, veteran status, genetic information, marital status, protected medical condition, service-animal use, mobility-device use, or any other status protected by Applicable Law.

6.2 Service animals and mobility devices

Drivers must comply with all service-animal, disability-access, mobility-device, and reasonable-modification obligations that apply to transportation services. A Driver may not deny a lawful Ride, impose extra charges, require improper documentation, or retaliate against a Rider because the Rider is accompanied by a service animal or uses a stowable wheelchair, walker, cane, crutches, or other mobility device, except where a specific safety exception is recognized by Applicable Law.

6.3 Reporting accessibility issues

Riders and Drivers should promptly report accessibility, service-animal, discrimination, safety, or accommodation concerns to Rofaz at support@rofaz.co. Rofaz may investigate, request additional information, issue refunds or credits, suspend or remove access, require training, preserve records, and take other action as appropriate.

7. Pricing, Payments, Fees, Refunds, and Chargebacks

7.1 Fare estimates and final charges

Displayed prices, fares, fees, ETA, time, distance, route, tolls, taxes, surcharges, and other amounts may be estimates. Final charges may change based on actual time, distance, route, stops, waiting time, tolls, airport charges, venue fees, cancellation, no-show status, cleaning, damage, promotions, demand, supply, service category, payment failures, manual review, fraud review, system correction, or Applicable Law. Where the Platform charges cancellation, no-show, or waiting-time fees, the applicable conditions and amounts (or how they are calculated) are disclosed in the app before they apply.

7.2 Payment authorization

Riders authorize Rofaz and its payment processors to charge any saved or provided payment method for rides, reservations, preauthorizations, final charges, adjustments, cancellations, no-shows, tolls, taxes, fees, surcharges, tips, cleaning, damage, chargeback recovery, collection costs, and other amounts owed. Payment authorization may include temporary holds, retries, split payments, delayed captures, or updated-card features offered by payment networks or processors.

7.3 Pricing authority and corrections

To the fullest extent permitted by law and any separate written agreement, Rofaz may set, calculate, modify, discount, correct, collect, allocate, withhold, offset, refund, credit, or retain fares, driver payouts, commissions, platform fees, service fees, administrative fees, cancellation fees, reservation fees, toll estimates, taxes, surcharges, insurance or compliance recovery charges, promotions, incentives, and other amounts. Rofaz may correct pricing, payment, payout, or display errors even after a Ride is completed or a payment has been processed.

7.4 Refunds, credits, promotions, and tips

Refunds, credits, discounts, promotions, and incentives are discretionary unless required by law or expressly promised in writing. They may expire, be revoked, be limited by geography or service type, be non-transferable, and be subject to additional terms. Tips are voluntary unless a mandatory gratuity or service charge is clearly disclosed where permitted by law. Promotions, referral rewards, and credits obtained through fraud, misrepresentation, multiple or fake accounts, self-referral, or other abuse are void; Rofaz may reverse or revoke them, charge the payment method for value already redeemed, and suspend or terminate participating accounts. Where a reservation requires an upfront booking payment, the amount and its refund or credit treatment upon cancellation will be disclosed in the app before you book.

7.5 Chargebacks, failed payments, and collections

If a payment fails, is reversed, is disputed, or is charged back, Rofaz may retry the payment, suspend access, withhold credits or payouts, offset amounts, request updated payment information, recover collection costs, report fraud, or pursue other lawful remedies. Users remain responsible for valid charges even if a payment method fails or a chargeback is initiated.

7.6 Cash, QR Codes, and Third-Party Payment Apps

Where offered, Riders may pay some or all of a fare, fee, or tip in cash or by scanning a Rofaz-generated QR code that opens a third-party payment app (such as Cash App, Venmo, or Zelle) and directs payment to the Driver. These payments are made directly to the Driver and are processed entirely by the third-party service under its own terms; Rofaz does not receive, hold, process, insure, guarantee, mediate, or refund them, and they may be immediate and irreversible with no purchase protection. Confirm the recipient and amount in the payment app before sending; do not send payment to any account other than the one presented in the Platform, and Rofaz is not responsible for misdirected payments sent outside the Platform flow. A cash or QR payment counts as payment for a Ride only when confirmed in the Platform, and the Platform’s trip and payment records are the controlling record of whether and how a Ride was paid. If a payment is disputed, contact Rofaz support; Rofaz will review Platform records in good faith but cannot reverse a completed third-party transfer. All amounts a Driver collects in cash or through a QR payment remain subject to the platform fee and other amounts owed to Rofaz, which Rofaz may deduct, offset, or collect under Sections 5.7 and 7.3. Unpaid or under-paid fares remain due and may be charged to a saved payment method or collected under Section 7.5.

7.7 Cancellation, No-Show, and Waiting-Time Fees

Rofaz may charge a cancellation fee when a Rider cancels after the disclosed grace period following Driver acceptance, and a no-show fee when a Driver has arrived at the pickup location, waited the disclosed wait period, and the Rider does not appear or cannot be contacted. A no-show fee applies instead of, not in addition to, a cancellation fee for the same Ride. Waiting time beyond the included wait period may be charged at disclosed rates. Applicable fee amounts, grace periods, and wait periods are shown in the app before or at the time they apply. Driver arrival and waiting are determined by Platform records, including GPS location data. These amounts may be charged to your saved payment method, including after the Ride. If a fee cannot be collected, it remains due, and Rofaz may restrict your ability to request new Rides until outstanding amounts are paid, in addition to the remedies in Section 7.5. Fees determined to result from Driver fault, fraud, or error — including failure to actually arrive — will be reversed, and Rofaz may recover any such amounts already paid to a Driver.

8. Acceptable Use and Platform Restrictions

You may use the Platform only for lawful purposes and in accordance with these terms. You may not, directly or indirectly:

• violate law, third-party rights, Platform rules, payment-network rules, insurance requirements, transportation rules, airport rules, or safety requirements;
• submit false, misleading, outdated, incomplete, forged, or unauthorized information, documents, payment credentials, insurance records, driver credentials, or identity information;
• harass, threaten, assault, stalk, discriminate, defame, exploit, or harm any person;
• interfere with, reverse engineer, copy, scrape, crawl, index, overload, disrupt, bypass, or compromise the Platform or any security, fraud-prevention, rate-limit, authentication, payment, or access-control feature;
• use bots, scripts, emulators, fake GPS, unauthorized automation, account sharing, credential stuffing, or fraudulent devices;
• collect, sell, disclose, or misuse another person’s personal information, trip information, location, account information, or communications;
• use the Platform to transport illegal, hazardous, restricted, unsafe, stolen, or prohibited goods or to commit or facilitate unlawful activity;
• create or use another account, or help another person create or use an account, after an account has been suspended, deactivated, or terminated, or to evade any fee, restriction, or investigation — any such successor account may be terminated and remains responsible for amounts owed on the prior account;
• solicit, arrange, accept, or provide transportation off the Platform with a User or Driver you met through the Platform, or exchange contact or payment information for that purpose;
• settle, request, or accept payment for a Platform-arranged Ride outside the Platform’s recorded payment flow in order to avoid platform fees or Platform records; or
• attempt to do anything prohibited by this Section or assist another person in doing so.

Rofaz may use device, network, and payment-method identifiers to detect and prevent evasion of these restrictions, and may limit accounts to a single active device session.

9. Calls, Texts, Emails, Push Notifications, and Legal Notices

9.1 Transactional communications

By providing a phone number, email, or device token, you authorize Rofaz, Drivers, riders, service providers, and communications vendors to contact you about account activity, rides, reservations, driver dispatch, ETA, safety, support, payments, disputes, legal notices, and operational matters by call, SMS, MMS, email, in-app message, or push notification, including through automated systems where permitted by law.

9.2 Marketing communications and opt-out

Rofaz may send marketing communications where permitted by law and with consent where required. You may opt out of marketing emails by using an unsubscribe link and may opt out of marketing texts by replying STOP or following the instructions provided. Opting out of marketing does not stop transactional, safety, legal, payment, account, or ride-related communications.

9.3 Recording and monitoring

Where permitted by law, Rofaz may monitor, record, transcribe, or analyze calls, chats, messages, support interactions, and safety reports conducted through or with the Platform for quality, training, safety, fraud prevention, dispute resolution, legal compliance, and operational purposes. Where legally required, Rofaz will provide notice or request consent.

10. Third-Party Services and App Stores

The Platform may rely on third-party services, including payment processors, banks, card networks, mapping, routing, geocoding, hosting, analytics, diagnostics, push-notification, SMS, email, customer-support, identity-verification, background-check, insurance, tax, and app-store providers. Rofaz is not responsible for third-party services, errors, outages, data, maps, routes, payment decisions, processor holds, bank delays, or app-store rules except where liability cannot legally be limited.

If you access the Platform through Apple, Google, or another app store, you agree to comply with the applicable app-store terms. The app store is not responsible for the Platform, claims relating to the Platform, or support for the Platform, except as required by law or the app-store terms.

11. Intellectual Property, Feedback, and User Content

11.1 Rofaz property

Rofaz owns or licenses the Platform, software, code, databases, workflows, dispatch logic, app design, graphics, logos, names, trademarks, service marks, icons, text, trade dress, content, data compilations, business processes, and related materials, except for third-party materials and open-source software used under their own licenses. You receive only a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Platform for its intended purpose in accordance with these terms.

11.2 Restrictions

You may not copy, modify, translate, distribute, sell, lease, sublicense, publicly display, scrape, reverse engineer, decompile, create derivative works from, or exploit the Platform or Rofaz content except as expressly allowed by law or written permission from Rofaz.

11.3 User content and license

If you submit ratings, reviews, feedback, photos, messages, reports, documents, profile content, support content, or other materials, you represent that you have the rights needed to submit them and that they are accurate, lawful, and not misleading. You grant Rofaz a worldwide, royalty-free, sublicensable, transferable license to use, host, store, reproduce, modify, display, distribute, analyze, and create derivative works from that content to operate, improve, enforce, defend, market, and support the Platform, subject to the Privacy Policy and Applicable Law.

11.4 Feedback

Ideas, feedback, feature requests, bug reports, suggestions, and similar submissions may be used by Rofaz without restriction, attribution, or compensation.

12. Copyright, DMCA Notices, and Repeat Infringers

Copyright © 2026 Rofaz Limo Services LLC. All rights reserved. “Rofaz” and the Rofaz logo are marks of Rofaz Limo Services LLC. The Platform, including its software, source code, databases, dispatch logic, screen designs, graphics, and written content, is protected by United States and international copyright law.

Rofaz respects the intellectual-property rights of others and expects Users to do the same. This section is Rofaz’s copyright policy and its notice-and-takedown procedure under the Digital Millennium Copyright Act, 17 U.S.C. § 512.

12.1 Designated Copyright Agent

Rofaz has designated the agent below to receive notifications of claimed copyright infringement. This agent is registered with the United States Copyright Office and appears in its public DMCA Designated Agent Directory.

12.2 Submitting a notice of claimed infringement

If you believe in good faith that material on or accessible through the Platform infringes a copyright you own or are authorized to enforce, send a written notice to the Copyright Agent identified in section 12.1. To be effective under 17 U.S.C. § 512(c)(3)(A), your notice must include substantially all of the following:

1. a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
2. identification of the copyrighted work claimed to have been infringed, or, if a single notice covers multiple works at one online location, a representative list of those works;
3. identification of the material claimed to be infringing or to be the subject of infringing activity, and information reasonably sufficient to permit Rofaz to locate it — for example the screen, trip identifier, message thread, profile, review, or uploaded file in which it appears;
4. information reasonably sufficient to permit Rofaz to contact you, such as a mailing address, telephone number, and email address;
5. a statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6. a statement that the information in the notice is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

A notice that omits these elements may not be effective and may delay or prevent action. Rofaz may forward your notice in full, including your contact information, to the User who supplied the material, and may describe the notice in an aggregate transparency report with personal details removed.

12.3 What Rofaz does after receiving a valid notice

On receipt of a notice that substantially complies with section 12.2, Rofaz will act expeditiously to remove or disable access to the identified material, will take reasonable steps to notify the User who supplied it that the material has been removed or disabled, and will record the notice against that User’s account in Rofaz’s internal register of copyright complaints.

12.4 Counter-notification

If material you supplied was removed or disabled and you believe that removal was the result of mistake or misidentification, you may send a counter-notification to the Copyright Agent. Under 17 U.S.C. § 512(g)(3), a counter-notification must include:

1. your physical or electronic signature;
2. identification of the material that was removed or disabled and the location at which it appeared before it was removed or disabled;
3. a statement under penalty of perjury that you have a good-faith belief that the material was removed or disabled as a result of mistake or misidentification of the material; and
4. your name, address, and telephone number, together with a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which Rofaz may be found, and that you will accept service of process from the person who provided the original notice or from an agent of that person.

Rofaz will promptly forward an effective counter-notification to the original complaining party. Unless that party notifies Rofaz that it has filed an action seeking a court order to restrain the allegedly infringing activity, Rofaz may restore the removed material not less than ten and not more than fourteen business days after receiving the counter-notification. Rofaz has no obligation to restore material that independently violates any other part of these Terms.

12.5 Repeat infringers

Rofaz has adopted and reasonably implements a policy, consistent with 17 U.S.C. § 512(i), of terminating in appropriate circumstances the accounts of Users who are repeat infringers. Rofaz records each effective notice of claimed infringement against the account that supplied the material. An account that accumulates repeated effective notices that are not successfully answered by counter-notification may be suspended or permanently terminated, and Rofaz may decline to reinstate that account or to allow the same person to open a new one. Rofaz may also terminate an account immediately, without waiting for repeated notices, in cases of egregious or willful infringement.

12.6 Misrepresentation

Under 17 U.S.C. § 512(f), a person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys’ fees, incurred by Rofaz, by the affected User, or by the copyright owner. Do not submit a notice or a counter-notification unless you are prepared to stand behind its contents.

12.7 Trademark and other intellectual-property complaints

Complaints concerning trademarks, trade dress, rights of publicity, or other non-copyright intellectual property may also be sent to Rhelmi94@gmail.com. Identify the right you hold and the registration or other basis for it, the material you are complaining about, and how Rofaz can contact you. The counter-notification procedure in section 12.4 applies only to copyright.

13. Privacy Policy

13.1 Scope

This Privacy Policy explains how Rofaz collects, uses, discloses, retains, and protects personal information in connection with the Platform. It applies to riders, passengers, drivers, driver applicants, account holders, website visitors, and other persons who interact with Rofaz.

13.2 Information we collect

Category	Examples
Account and identifiers	Name, email, phone number, username, account ID, profile photo, login credentials, authentication data, role, preferences, support history, and account status.
Rider and trip information	Pickup and drop-off locations, reservations, trip status, route, ETA, fare, payment status, ratings, complaints, safety reports, messages, calls, and ride history.
Driver and applicant information	Driver profile, vehicle details, license, registration, insurance, identity documents, eligibility documents, background-check status, tax or payout details, availability, schedule, service areas, online/offline status, trip acceptance, cancellations, earnings, and compliance records.
Location information	Precise GPS, approximate location, background location for Drivers while using driver features, pickup/drop-off coordinates, route points, trip progress, ETA, distance, nearby-driver matching, and service-area checks.
Payment and transaction information	Payment method tokens, billing identifiers, transaction records, fares, fees, tips, payouts, refunds, disputes, chargebacks, processor responses, and fraud signals. Rofaz generally relies on payment processors and does not need to store full card numbers.
Communications	SMS, calls, emails, in-app messages, support requests, notification events, recordings or transcripts where permitted, and administrative communications.
Device, internet, and technical data	IP address, device identifiers, push tokens, app version, operating system, browser, language, time zone, logs, crash data, diagnostics, security events, cookies, analytics, and API usage.
Safety, fraud, legal, and compliance data	Incident reports, insurance claim information, police reports, regulatory requests, account flags, identity-verification data, background-check information, risk signals, sanctions or watchlist status where used, and records needed to enforce rights or comply with law.
Sensitive personal information	Precise geolocation, driver license or government ID information, financial or payment credentials, account login information, and other information treated as sensitive under applicable privacy laws.

Trip route recording (drivers). During an active trip, we record the driver’s device location as a series of route points to trace the route driven. This route may be shown on the trip receipt to the rider and driver for that trip and is used for support, safety, billing accuracy, cancellation review, and dispute resolution. Route data is linked to the trip and the driver’s account, is transmitted securely, and is retained for up to 180 days (routes for cancelled or never-started trips are removed within approximately 30 days). We do not record driver location when the driver is offline. We do not sell location data or use it for advertising. You can request deletion of your account and associated route history at any time from within the app.

Passenger Display. Where a vehicle is equipped with a Rofaz passenger display, the rear screen may show the Rider’s first name and last initial, trip status, fare, receipt, and tip options, and this information is visible to others in the vehicle.

In-ride chat. In-ride chat messages may be read aloud by the Driver’s device during a trip and are ephemeral; they are deleted shortly after the trip and are not retained.

13.3 Sources of information

Rofaz may collect information directly from you, automatically from your device or use of the Platform, from riders or drivers involved in a Ride, from payment processors, mapping providers, communications vendors, identity-verification providers, background-check providers, insurers, claim handlers, regulators, law enforcement, public records, business partners, and other lawful sources. If a Rider chooses to share live location with a Driver before pickup, that location is shared only with the matched Driver and only until pickup.

13.4 How we use information

Rofaz may use information to:

• operate rides, reservations, matching, dispatch, routing, ETA, pricing, payments, payouts, tips, receipts, support, and trip history;
• create, maintain, authenticate, secure, investigate, suspend, or terminate accounts;
• verify identity, driver eligibility, insurance, vehicle status, payment status, and compliance requirements;
• protect safety, prevent fraud, detect misuse, investigate incidents, resolve disputes, enforce terms, and defend legal claims;
• send ride updates, reservation updates, safety notices, transactional messages, legal notices, support messages, and marketing where permitted;
• maintain tax, accounting, insurance, legal, regulatory, and business records;
• debug, test, measure, analyze, improve, personalize, and develop the Platform; and
• comply with law, legal process, court orders, subpoenas, regulatory requests, and lawful government requests.

13.5 How we disclose information

Rofaz may disclose information to riders, passengers, drivers, payment processors, banks, card networks, mapping/routing/geocoding providers, hosting providers, analytics and diagnostics providers, communications providers, customer-support providers, identity-verification providers, background-check providers, insurers, claim handlers, law enforcement, regulators, courts, lawyers, accountants, auditors, vendors, contractors, business partners, affiliates, successors, and other parties when reasonably necessary to operate the Platform, complete a transaction, protect safety, investigate claims, prevent fraud, comply with law, enforce rights, or support a merger, acquisition, financing, reorganization, bankruptcy, asset sale, or similar business transfer, including display of the trip route on the receipt shown to that trip’s rider and driver.

13.6 Sale, sharing, targeted advertising, and profiling

Rofaz does not sell personal information for money. If Rofaz engages in a practice that Applicable Law defines as a “sale,” “sharing,” targeted advertising, or profiling requiring opt-out rights, Rofaz will provide legally required notices and choices. Rofaz does not knowingly sell or share personal information of persons under 18.

13.7 Privacy choices and rights

Depending on where you live and the law that applies, you may have rights to access, know, confirm, correct, delete, obtain a copy of, port, restrict, limit, or opt out of certain uses or disclosures of personal information; opt out of certain targeted advertising, sale, sharing, or profiling; limit use of sensitive personal information; withdraw consent; or appeal a privacy decision. These rights are subject to legal exceptions, verification, and retention obligations.

To make a privacy request, contact support@rofaz.co. Rofaz may verify your identity and authority before responding. Authorized agents must provide proof of authorization where required. Rofaz will not discriminate against you for exercising privacy rights, but some information is necessary to provide the Platform.

13.8 New Jersey, California, and other state privacy notices

For New Jersey residents, California residents, and residents of other states with privacy laws, the categories of personal information collected, sources, purposes, and disclosures are described in Sections 13.2 through 13.5. Rofaz collects personal information for the business and commercial purposes described above and retains it as described below. Depending on the law that applies, residents may have rights to know, access, confirm, delete, correct, obtain a copy of personal information, opt out of sale or sharing, opt out of targeted advertising or certain profiling, limit certain sensitive information uses, appeal a privacy decision, and avoid discrimination for exercising privacy rights, subject to legal exceptions.

13.9 Cookies and similar technologies

Rofaz and its service providers may use cookies, pixels, SDKs, local storage, mobile identifiers, analytics tools, and similar technologies to operate the Platform, remember preferences, secure accounts, measure performance, diagnose errors, prevent fraud, and improve services. Browser or device settings may allow you to limit certain technologies, but disabling them may affect Platform functionality.

13.10 Children

The Platform is not intended for children under 18. Rofaz does not knowingly allow persons under 18 to create accounts, request rides, drive, or submit personal information through the Platform. If Rofaz learns that a minor has provided personal information in violation of these terms, Rofaz may delete or restrict the information and account as appropriate.

13.11 International users

The Platform is intended for use in authorized service areas. Information may be processed and stored in the United States or other locations where Rofaz and its service providers operate. Privacy protections may differ from those in your jurisdiction.

14. Security, Data Retention, and Account Requests

14.1 Security

Rofaz uses administrative, technical, and physical safeguards designed to protect information, taking into account the nature of the information and the risks involved. No app, website, network, database, payment system, map provider, communication system, or transmission method is completely secure, and Rofaz cannot guarantee absolute security.

14.2 Retention

Rofaz retains information for as long as reasonably necessary for Platform operation, account administration, safety, fraud prevention, dispute resolution, tax, accounting, payment processing, insurance, legal claims, law enforcement, regulatory compliance, backup, audit, and legitimate business purposes. Trip, payment, driver, safety, insurance, tax, and legal records may be retained after an account is closed, archived, suspended, or deleted where permitted or required by law. Without limiting the foregoing, current practices include: trip route points are retained up to 180 days (approximately 30 days for cancelled or never-started trips); in-ride chat messages are ephemeral and deleted shortly after the trip rather than archived; diagnostic logs are collected only while troubleshooting is enabled for an account; and trip, payment, tax, safety, and legal records are retained as required for accounting, insurance, and legal purposes.

14.3 Account deletion and preservation

You may request account deletion where available. Rofaz may retain or preserve information when required or permitted by law, including to complete transactions, prevent fraud, protect safety, resolve disputes, comply with legal obligations, enforce agreements, maintain business records, or defend legal claims.

15. Disclaimers

To the fullest extent permitted by applicable law, the Platform and all related services, content, information, estimates, maps, routes, matching, payments, communications, and support are provided “as is” and “as available,” without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, uninterrupted operation, safety, or error-free performance.

Rofaz does not warrant that any Driver, Rider, vehicle, route, ETA, fare estimate, map, payment method, communication, or third-party service will meet your expectations or be free from error, delay, risk, or dispute. Nothing in this section excludes warranties or rights that cannot lawfully be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Rofaz will not be liable for indirect, incidental, special, consequential, exemplary, punitive, enhanced, lost-profit, lost-revenue, lost-data, business-interruption, service-interruption, device, map-error, ETA-error, fare-estimate, cancellation, delay, rider-conduct, driver-conduct, third-party, or similar damages arising out of or related to the Platform, a Ride, these terms, or any relationship between the parties, even if Rofaz has been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, Rofaz’s total liability for any claim arising out of or related to the Platform, a Ride, these terms, or any relationship between the parties will not exceed the greater of: (a) the amounts paid by you to Rofaz, or payable by Rofaz to you, as applicable, during the six months before the event giving rise to the claim; or (b) one hundred U.S. dollars (US $100).

These limits apply to all theories of liability, including contract, tort, negligence, strict liability, statutory claims, warranty, and equity, except to the extent a limit is prohibited by law. Nothing in these terms limits liability for fraud, intentional misconduct, personal injury, death, statutory rights, or other liability that cannot legally be limited.

17. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Rofaz from and against all claims, demands, actions, losses, liabilities, damages, judgments, settlements, fines, penalties, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to: (a) your access to or use of the Platform; (b) your violation of these terms or Applicable Law; (c) your negligence, willful misconduct, fraud, or misrepresentation; (d) your content, information, documents, or communications; (e) your Ride, vehicle, driving, passenger conduct, payment method, chargeback, tax obligation, insurance obligation, license, permit, or regulatory compliance; or (f) your violation of another person’s rights.

Rofaz may control the defense of any indemnified claim at your expense. You may not settle any claim in a way that imposes obligations on Rofaz, admits fault by Rofaz, or restricts Rofaz without Rofaz’s prior written consent.

18. Dispute Resolution, Arbitration, Class-Action Waiver, and Governing Law

18.1 Informal resolution first

Before filing any claim, the party asserting the claim must send written notice describing the dispute, requested resolution, account information, relevant Ride or reservation ID, contact information, and supporting facts. Notice to Rofaz must be sent by email to support@rofaz.co. The parties will make a good-faith effort to resolve the dispute informally for at least 30 days, unless emergency injunctive relief or a statute of limitations requires faster action.

18.2 Arbitration agreement

Except for claims that qualify for small-claims court, claims seeking emergency injunctive relief, claims that cannot legally be arbitrated, and claims expressly excluded below, you and Rofaz agree that any dispute, claim, or controversy arising out of or relating to the Platform, a Ride, these terms, payments, privacy, communications, account status, driver access, rider access, or the relationship between you and Rofaz will be resolved by binding individual arbitration rather than in court.

18.3 Arbitration rules and forum

Consumer disputes will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, unless another administrator is required by law or agreed by the parties. Driver or business disputes may be administered under the AAA rules most applicable to the dispute. The arbitration will be conducted by a single neutral arbitrator. Unless the applicable rules, the arbitrator, or Applicable Law require otherwise, arbitration will be connected to New Jersey and may be conducted remotely, by video, by telephone, or by document-only process where allowed by the applicable rules.

18.4 Class, collective, consolidated, coordinated, and representative actions

To the fullest extent permitted by law, you and Rofaz agree that disputes must be brought only on an individual basis. Neither party may bring or participate in a claim as a class, collective, consolidated, coordinated, mass, private-attorney-general, or representative action, except where such waiver is prohibited by law. The arbitrator may award relief only for the individual claimant and only to the extent necessary to resolve that individual claimant’s dispute.

18.5 Mass arbitration and batching

If 25 or more similar arbitration demands are filed by or with the assistance of the same law firm, organization, coordinated group, or substantially related parties, the demands may be administered using fair batching, bellwether, mediation, fee-allocation, or case-management procedures permitted by the arbitration administrator, the arbitrator, or Applicable Law. The parties agree to cooperate in good faith to reduce unnecessary cost and delay while preserving each party’s right to a fair individual determination.

18.6 Small-claims court and injunctive relief

Either party may bring an individual claim in small-claims court if the claim qualifies and remains in that court. Either party may seek temporary or emergency injunctive relief in court to protect intellectual property, confidential information, security, safety, or Platform integrity, without waiving arbitration for other claims.

18.7 Jury waiver

If a claim proceeds in court rather than arbitration, you and Rofaz knowingly and voluntarily waive any right to a jury trial to the fullest extent permitted by law.

18.8 Arbitration opt-out

You may opt out of the arbitration agreement in this Section 18 by sending a written opt-out notice to support@rofaz.co within 30 days after first accepting these terms. The notice must include your name, phone number, email, account role, and a clear statement that you opt out of arbitration. Opting out of arbitration does not opt you out of any other term.

18.9 Governing law

These terms are governed by the Federal Arbitration Act for arbitration issues and, for all other issues, the laws of the State of New Jersey, without regard to conflict-of-law rules, except that mandatory consumer, transportation, insurance, privacy, employment, accessibility, safety, airport, public-policy, and other non-waivable laws may apply.

18.10 Claims deadline

To the fullest extent permitted by law, any claim must be filed within one year after the event giving rise to the claim, or it will be permanently barred. This deadline does not apply where a longer period is required by law.

19. Suspension, Termination, Changes, and Miscellaneous Terms

19.1 Suspension and termination

Rofaz may suspend, restrict, deactivate, archive, or terminate any account, access, driver status, rider status, trip, reservation, payment feature, payout, promotion, or Platform feature at any time where Rofaz believes action is appropriate for safety, fraud prevention, compliance, legal process, nonpayment, chargebacks, misuse, policy violation, insurance concerns, document issues, operational needs, testing cleanup, risk management, or protection of Rofaz or others. Where an account action is initiated automatically (for example, based on rating or safety signals), you may request human review of the decision by contacting support@rofaz.co, and Rofaz will review in good faith.

19.2 Changes to terms and features

Rofaz may update these terms, privacy practices, fees, commissions, payout rules, pricing, promotions, service areas, driver requirements, rider requirements, technical features, and Platform rules from time to time. If we make material changes, we will notify you through the app, email, or other reasonable means, and where required we will ask you to affirmatively accept the updated terms before you continue requesting or accepting Rides. The updated terms will show a new effective date, and we keep a record of each version and each acceptance. Continued use after notice of non-material changes constitutes acceptance to the extent permitted by law.

19.3 Assignment

You may not assign or transfer your rights or obligations under these terms without Rofaz’s prior written consent. Rofaz may assign or transfer these terms in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, affiliate transfer, or by operation of law.

19.4 Force majeure

Rofaz will not be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, weather, accidents, road closures, labor disruptions, war, terrorism, civil unrest, public-health emergencies, power failures, internet or telecommunications failures, third-party service failures, government action, airport restrictions, cyberattacks, or payment-network issues.

19.5 Severability and waiver

If any provision is found unenforceable, the unenforceable provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining terms will continue in effect. Rofaz’s failure to enforce a provision is not a waiver of its right to enforce that provision later.

19.6 Entire agreement and interpretation

These terms, together with any additional terms, signed agreements, policies, notices, and disclosures that apply to your use of the Platform, are the entire agreement between you and Rofaz regarding the Platform. Headings are for convenience only. Words like “including” mean “including without limitation.” The English version controls unless Applicable Law requires otherwise.

19.7 Survival

Any provisions that by their nature should survive termination will survive, including payment obligations, taxes, insurance obligations, intellectual-property terms, privacy and retention terms, disclaimers, limitations of liability, indemnification, dispute-resolution terms, and miscellaneous provisions.

20. Contact

For legal, privacy, safety, accessibility, account, or support questions, contact Rofaz at support@rofaz.co.

If there is an emergency, immediate safety threat, accident, crime, or medical issue, contact 911 or local emergency services first.

This page is intended to be displayed in the Rofaz app and/or website. It should be reviewed by licensed counsel before publication, especially for the jurisdictions where Rofaz operates.