We read everything that comes in and reply as quickly as we can. If your question is about a specific ride, telling us the date and the pickup address helps us find it straight away.
- Support, billing and account questions support@rofaz.co
- Privacy, legal and copyright support@rofaz.co — our full terms and privacy policy are in the Legal Center.
- Drivers Questions about approval, documents or payouts also go to support@rofaz.co.
- In an emergency If there is an immediate safety threat, an accident, a crime or a medical issue, contact 911 or your local emergency services first. Email is not monitored around the clock.
Riders and drivers can also open a support ticket from inside the Rofaz app — Menu › Support — which attaches your trip details automatically.